SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Fav Bag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myfavbag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Very functional and good quality. I recommend it
This is my coolest package with ali. The bag is just a bomb. Perfectly packed, odorless absolutely, pleasant to the touch and the quality is excellent. Also the price is pleasant. The strap is soft, the accessories are good. Inside one pocket on the lock, two without a lock, outside the pocket on the lock. The magnet on the buckle is good. Notebook a5 fits without problems, for the student the most that)) in general bag class, thanks to the store.
I thought it more) well, to the touch cool of course) the store put still a beautiful shiny package) i will not say that it is very strong but let it be) thank you) packed well even chic) finished)
The store before sending clarified all whether i ordered correctly. the order was 8.08-13.08 already brought straight to the house. early called 3 times to ask whether it is convenient for me .. Handbag really liked. roomy. soft. the shape holds. i'm not a bag lover, but i liked it.
Very nice and beautiful finished
The bag is just fire, very neat, no extra and curved seams. Came quickly, no complaints. Very satisfied
Lovely handbag, perfect quality. Perfectly packed all. Instant delivery! Polite salesman!
Great bag. Quality, roomy
The bag is excellent! I ordered the second, delivery fast, courier.
Bag in good condition, home delivery
The bag is just fire! At first sight it can be seen that quality. Soft leather, quality accessories, comfortable regalible strap, comfortable pockets inside. The store is excellent, i order the second bag from him. Fast delivery, excellent packaging, the messages respond quickly.
My girlfriend loved it.
Handbag is prześliczna, worth the money shipping expresowa, store wonderful
Bag super, quality is good, delivery is super fast