SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Fav Bag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myfavbag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The clock is beautiful. Well packed. The photo matches. The only thing is that is too big on a small hand.
Came very quickly. Everything corresponds to the description. Thank You
absolutely beautiful watch. arrived fast. love love watch. thank you.
Perfect, identical to the photo! Just a little pity that it arrived a week after the set date! Because it was to make a surprise ..
Beautiful and soft I liked it very much but the shipping is bad the box did not come as I loved it
I have received so many compliments from this watch and people have asked me how much did it cost me. Doesn't look like a cheap watch at all.
Delivery 21 days! Very waited, gentle, nothing superfluous, for the summer just! Packed in a box, go well, a little arrows unevenly converge for 12 and 6 hours, but not critical. Recommend!
Thank you the store .. Very nice watch c as it is described in addition very fast delivery 12 days ..
It's super nice, elegant, and fine. Very happy with the purchase. Good polishing, good finishes
Beautiful and quality watch. I love this brand very much. Already the second clock from them. The watch is really not on a thick hand. On my 16-17 cm perfect fit
Cool hours on the outside, not yet used, i'll check later...
Delight! Watch cool. Delivered in an individual branded gift box. Also, the bracelet was put as a gift the track number was tracked. Thank you! Later i will add photos.
Cute summer version. Super watch, recommend!
Before st. petersburg the order came in 2 weeks, tracked. I ordered two hours. Came in branded boxes, did not crumple. By each hour the store put as a gift on the chain. For which special thanks! The dials were wrapped in stretch, the clock was already walking and the time showed the right, though chinese, not the essence. The watch is executed qualitatively, there are no damage. They look decent. Straps are adjustable under any wrist, i have 16 cm. Many thanks to the store! I wish further prosperity, and let them continue to please us with their design solutions! I have already 6 hours from this brand, and every unique adorable!
The clock is just super. I'm delighted. Delivery is very fast. Thanks to the store.
Excellent watch, look cool, beautiful color, very suitable for the summer, very gentle. The strap is comfortable, soft, but short, on a thin wrist, for full hands will not work.