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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Great backpack! I recommend! Delivery is fast, quality is at height.
Quality backpack, well made, 100% recommend.
Excellent backpack, sewn qualitatively, odorless. Packed well with air cushion
Good, quality backpack. Can be worn as a backpack, can make one long strap and carry as a bag. The only negative was very long delivery, i thought it would not come. And so i recommend the store, the product is quality.
Fully corresponds to the description. The backpack itself is soft, the bottom is stiff. Everything is smooth, neatly sewn. Fittings working.
Immediately i want to note the rate of fast delivery. Inside was a bag with air, the backpack almost did not crumple inside one pocket with a zipper, two more pockets. The color is brighter than in the photo. Backpack is not big and not small, i'm very happy!!! Many thanks to the store.
Good quality bag for your money. I recommend
From the moment of order to receipt in 3 weeks, delivery cdek! Cool backpack bag is made qualitatively, there is no smell! I advise the goods and the store!
Unbelievable!! It took eight days to get home! Super nice, very good quality, good finishings. The only bad thing is smell so bad it brings! I 've got it on the terrace so it's "airee" a little. For the rest, super happy. I recommend it. Thank you store for your speed. I can enjoy it now on easter!
Everything is exactly like in the description. The seams are even, there is no smell, the accessories are working, leatherette quality, do not even say that not the leather (i think it is because of the color), on the sides of the lock increase the capacity, locks everywhere gray, which is very good-do not cheap look like gold. Lock on the "lid" is a kind of pocket, there is no lining inside, there is only an inner pocket on the lock. I hope it will last a long time