We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of My Fav Bag (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://myfavbag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A million stars of this bag, i was delivered straight home! Itself is very well sewn, carabiners like not flimsy, dusty pink of my favorite color, i along with the parcel got pleasure! Hurry up until the store raised the price! It is not only a department for sneakers, but also for raw things, such a moisture-proof pocket. Superrrr is not enough to say. There is a smell, but it disappeared. Thank you store
1 Jul 2019 08:50
Awesome bag we have exactly the same from other store and the quality of them is worse. Many compartments, waterproof, a separate shoe compartment, a pocket for the handle of the suitcase. I hope it will last a long time) fast delivery to ukraine. I'm happy)
28 Jun 2019 22:24
Looks strong, stitched well. Delivered quickly, to the apartment. I'm happy.
28 Jun 2019 09:58
It's very pretty and perfectly well sewn i bought it for my daughter she was fascinated i recommend it to 100%!!!
26 Jun 2019 02:23
Beautiful bag) roomy, with a department for shoes, wet clothes.
31 May 2019 22:33
The bag is excellent! Delivery 2-3 weeks sdek to the apartment by courier. The store is sociable, reported all the delivery data. Bag fire!!! The color is pleasant-dusty pink. The bag itself, a pocket on the outside, fastening on a suitcase, a department for shoes, a department for wet things, the main department-inside pocket on the lock. Handles are very strong, the accessories look reliable. The smell is not critical, weathered. Upper material waterproof. I will use for going to the gym (pool and training).
18 May 2019 23:17
The bag came without a shoulder strap, the store immediately sent the missing strap))) everything is fine, the bag is comfortable, fashionable) thanks!
17 May 2019 04:04
I'm very happy because of it!!! It is exactly like the photos , it's an amazing sack!! It came so so quickly, I didn't expecting it! Thank you so much!!! It's wonderful!!!
26 Apr 2019 22:18
exactly like photos and descriptions! very satisfied!
22 Apr 2019 16:14
Arrived in 10 days. I love the wet clothes feature. Great bag.