We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of My Fav Bag (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://myfavbag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
29 Jul 2019 04:59
The bag has a weak smell, which i think will soon disappear, to the touch is pleasant, similar to the leather. You can even go to school with it, but textbooks of the usual format will fit a little, about 5 pieces. I recommend, the bag is good quality.
28 Jun 2019 16:13
Exactly three weeks the goods reached irkutsk. Delivered to the house of sdek. Backpack elegant. Leather lee? I doubt it. But it's cute. There is a smell. Hung weathered on the balcony. Resume-a pleasant acquisition. Now test time. I'll sign it later.
27 May 2019 01:28
The courier brought home delivery to me in 3 weeks. Looks decent, the lines are even. Was filled with an inflatable pillow. Good quality. Recommend 100%!!
16 May 2019 11:21
Backpack as in the description. For such money i'm happy. Not natural, with one compartment. Handles are adjustable.
8 May 2019 04:43
Came quickly, odorless. Good imitation leather. For this money worth it!!!
7 May 2019 01:28
Nice backpack! Roomy, but not huge! Corresponds to the description. Inside one pocket on the lock, standard and two not large for all sorts of small items (pens, lip gloss, etc.)
16 Apr 2019 05:12
Super backpack, great quality , I love it!!
31 Mar 2019 05:05
The product is very good backpack liked the quality of the backpack worthy of this price if possible i lay out photos
28 Mar 2019 04:17
Unrealistically cool backpack is my new love. He came in less than a month. Inside was a bag of air, so it did not crumple. Looks very beautiful. Pleasant to the touch. Outside on the sides there are small pockets. Inside there are two key pockets and one with a zipper. For our "girl stuff" is the most. Immediately i say-not for textbooks for sure. Can be worn both as a bag and as a backpack
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.