Frequently Asked Questions

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order number after placing their orders.

Please contact us if you don’t receive one within 24 hours.

I’ve ordered multiple items, will they be shipped together?

Not necessarily. Depending on what you have ordered, the items may need to be shipped separately and will therefore have separate tracking numbers for each item.

How long will it take to process my order?

Processing times can vary from 1-3 days before being shipped.

How long will it take for my order to arrive?

Shipping times can vary depending on where you live and what you have ordered. Please see the “Shipping & Delivery” tab at the bottom of the Home page for further information.

My tracking information hasn’t updated, why is this?

Your package is ‘scanned in’ as it reaches each new checkpoint or distribution center for processing. It can take time to travel between these different checkpoints so please allow time for this information to update. If you have any queries regarding the tracking of your order please get in touch at support@myfavbag.com

Who can I contact if I have a problem with my order?

All inquiries can be forwarded to support@myfavbag.com

How can I pay?

We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal

Is Checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure.

If I enter my email address will you sell my information?

We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

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