SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Fav Bag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myfavbag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Delivery in 12 days. Very fast. Cool packed. Very nice watch and great quality. Recommend salesman and goods.
The clock came with a courier in Pskov in 5 days. very surprised that so fast. Really liked. i hope they will work well.
As in the photo. Delivery is fast. 14 days. The watch is gentle and beautiful. Packing is good. 5 + + + + + +
Arrived in 18 days. Good quality. Wrapped in a box. I love the colour, it's grey but it's quite natural dark beige too.. easy to match with whatever outfit you wear. Recommended store !
Elegant, delicate watch, like jewelry. Recommend.
It's beautiful beautiful beautiful charm me. Elegant. I recommend
Item as described. Fast shipping.
Beautiful watch. Fits the description. The quartz movement is accurate and the dial is attractive.
It's just a delight! Starting from packing! Clock on the pillow, in a beautiful box, and even in a kraft envelope with the seal "love". The watch itself is very beautiful! The strap is soft! Thank you store!
Beautiful watch. In a good package of hard cardboard.
Everything ok.
Very elegant and feminine! Nice and soft leather strap
Same as in the photo. Fast delivery. Thank you.
Order made 10.03.2019-came 21.03.2019 Everything is acute. Thank you for being so good. Seller recall
Pretty, simpel watch! Good quality! Will buy more from this store! Really Quick shipment to Dk!
Basically everything is very good, quickly delivered, a cute gift bag is present.
It comes very well packaged, its quality watch. it is maximum, especially for the ones we have thin wrist, i put it in the last hole and it's fine with me. Recommend !