SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Fav Bag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myfavbag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Girls!!! Backpack is excellent!!!!! I recommend!
The backpack is large enough, good, a4 fits. The only thing slightly wrinkled when delivering, although packed well. I did not communicate with the store.
The backpack is good. The color is the same as in the photo, ordered dark brown. The only problem is wrinkled! Inside the compartment is the same as in the photo from the store.
Looks amazing, like a real leather. Really good product!
Nice backpack. The skin is artificial, but looks quite good. Color saturation, all as in the photo. Roomy, two compartments, front department on the magnet. Packed well. Delivery fast-18.07 ordered-31.07 received.
Backpack is excellent!!! Sent it a couple of hours after the order. Delivery 10 days. Roomy, pleasantly smells of skin. The color is beautiful, saturated. Quality at altitude.
Fast shipping. Delivery to kaluga for 9 days. I order for a long time, but i do not remember such high-speed delivery. Roomy. Well packed. Corresponds to the description. Strict, classic, nothing superfluous. The store put a hair band as a gift. Very nice. Thank you.
I received my order very quickly: on june 20 i ordered it, on july 4 i received it at the post office. The backpack was packed in two layers: top of the pup and embedded in a purple bag. The product fully corresponds to the description: the seams are factory, neat, the threads do not stick out anywhere, all the locks work. The backpack smells weak in leather. Inside, like bags, two compartments separated by a third zipper, there is a front pocket on the magnetic fastener and behind with a zipper. The store is sociable, quickly answers
Came 8 days before ufa. Corresponds to the description, the backpack is happy, let's see how quickly the corners will be trimmed. Pleased that the strap on a dense fabric base.
Backpack is just super! Fast delivery, backpack neat, perfect in shape, roomy, straps easily adjustable. Lots of pockets.