SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Fav Bag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myfavbag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is soft, came in a protective bag, the handles are wrinkled, but it's natural.
Great bag came well packed and arrived in 26 days in BR sp.
Arrived earlier and it's just as I expected, it's beautiful.
Delivery month to kazan. The bag was without air cushion! There was a slight smell. The bag is cool! Pu bag material, a little shiny. Looks like skin. The seams are even. The bag has 3 kinds of handles, short handles long 37 cm, medium 64 cm, long handle 120 cm. Handles are thin, 1.5 cm. The weight can withstand. The handles are attached to the bolts. Bolts are constantly untwisted, you can lose. We need to fix it well. But if you break the handles, they can be easily replaced, just unscrew the bolt, and inserting another handle, for me this is a huge plus of this model. Inside the bag, like suede, lining quality dark fabric, sewn not around the perimeter. A4 format is placed, but then the main lock will not close, and the sheets will stick out. On the sides you can put an umbrella or a bottle. Bag size: 32 cm length, 15 cm width, 28 cm height. Inside the bag there are 2 pockets and 2 zipped pockets. The main lock does not completely cover the bag. Good price for the quality, I recommend!
Great store. Quality very good. Arrived fast. Is beautiful. Recommend.
In ukraine in dnepropetrovsk the parcel came for 3 weeks. The store very quickly sent the order, the same day. the bag came without damage and bends. Beautiful, looks more expensive than its price, there are no defects. The stitches are smooth, the inner fabric is quite dense and durable. Decorative bolts that fasten the handles are easily unscrewed, they need to be planted on the glue, so as not to be lost. Purchase successful.
Excellent bag, and excellent quality, big, just as I expected, thank you!
Finally received my parcel.But the expectations of that cost: the bag is super for this price, the seams are even, the handles are thin, but will go, two large compartments inside, many pockets. The store put a gift, for which a special thank you!!! I recommend
Beautiful! Light n compact, roomy. Many compartments. I ordered cos i like the design, colour and middle zipper. Keep stuff more secure. Same as picture. Handles are very comfortable. Pleasure to carry cos light n comfortable. Pleased with prompt delivery. Very happy. store is responsible n responsive. Does not disappoint. Recommend
The bag came in 3 weeks in moldova. The quality is excellent, many different departments. Easy. The store is super, thank you very much! I take his second bag and i'm very happy. Order, you will not regret.